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Alternative Movie Posters Ltd Return and Refund Policy
Overview
At Alternative Movie Posters Ltd, we prioritize our customer's satisfaction and strive to ensure that every purchase meets high-quality standards. However, we understand that sometimes things don't go as planned. This policy outlines the terms under which returns and refunds are processed.
Policy Details
1. Eligibility Window:
Customers are eligible to return products within 30 days of receiving their order. The 30-day period is calculated from the date of delivery to the date of sending the return.
2. Condition for Returns:
Returns will be accepted under the following conditions:
- The product is faulty or damaged.
- The product received is different from what was ordered.
3. Product Condition:
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
4. Proof of Purchase:
A receipt or proof of purchase is required to complete your return.
5. Non-returnable Items:
Certain types of items cannot be returned, like custom-made or personalized products, unless they are faulty or damaged.
6. Return Process:
To initiate a return, please contact us at sales@alternativemovieposters.com with your order number and the reason for the return. We will provide you with instructions on how and where to send your return.
7. Shipping Costs:
The customer will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
9. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@alternativemovieposters.com.
10. Exchange (if applicable):
We only replace items if they are defective or damaged. We do not offer an item exchange service.
11. Contact Information:
For any questions or concerns regarding our return and refund policy, please contact us at sales@alternativemovieposters.com.
12. Registered Address:
Alternative Movie Posters Ltd, 15 Dorking Road, Epsom, Surrey, KT18 7JR.
Final Note
We reserve the right to modify or update this policy at any time. Changes will become effective immediately but will not affect orders placed prior to the change or update. We encourage customers to review this policy periodically for any updates.
Overview
At Alternative Movie Posters Ltd, we prioritize our customer's satisfaction and strive to ensure that every purchase meets high-quality standards. However, we understand that sometimes things don't go as planned. This policy outlines the terms under which returns and refunds are processed.
Policy Details
1. Eligibility Window:
Customers are eligible to return products within 30 days of receiving their order. The 30-day period is calculated from the date of delivery to the date of sending the return.
2. Condition for Returns:
Returns will be accepted under the following conditions:
- The product is faulty or damaged.
- The product received is different from what was ordered.
3. Product Condition:
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
4. Proof of Purchase:
A receipt or proof of purchase is required to complete your return.
5. Non-returnable Items:
Certain types of items cannot be returned, like custom-made or personalized products, unless they are faulty or damaged.
6. Return Process:
To initiate a return, please contact us at sales@alternativemovieposters.com with your order number and the reason for the return. We will provide you with instructions on how and where to send your return.
7. Shipping Costs:
The customer will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
9. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@alternativemovieposters.com.
10. Exchange (if applicable):
We only replace items if they are defective or damaged. We do not offer an item exchange service.
11. Contact Information:
For any questions or concerns regarding our return and refund policy, please contact us at sales@alternativemovieposters.com.
12. Registered Address:
Alternative Movie Posters Ltd, 15 Dorking Road, Epsom, Surrey, KT18 7JR.
Final Note
We reserve the right to modify or update this policy at any time. Changes will become effective immediately but will not affect orders placed prior to the change or update. We encourage customers to review this policy periodically for any updates.